Members always pay less. On every hotel. Every time.
ServiceDoor exists for one reason: travelers deserve the same rates the industry keeps for itself.
Our founder spent a decade inside some of the largest consumer and hospitality companies in the world β including a senior finance role at Carnival Corporation, one of the biggest names in travel, along with strategy and revenue roles at NestlΓ© and Kraft Heinz. The lesson learned across all of them was the same: pricing is rarely built around the customer.
ServiceDoor was created to flip that. We're a members-only booking platform that gives travelers access to genuinely better hotel rates β funded by a small, honest membership fee instead of the hidden markups and shareholder pressure that drive the big booking sites.
No junk fees. No games. No squeezing every last dollar out of your trip. Just a fairer way to book, built by someone who spent years on the other side of the table and decided travelers deserved better.
"Every decision we make starts with one question β is this better for the traveler? If the answer is no, we don't do it."
1. Who We Are. ServiceDoor is operated by Delaney Holdings LLC, a Wyoming limited liability company. This policy explains how we collect, use, and protect your information.
2. Information We Collect. We collect information you provide directly β such as your name, email address, and booking details β as well as limited technical data like device type and how you use our site, to operate and improve the service.
3. How We Use It. We use your information to process bookings, manage your membership, send important account and trip communications, provide customer support, and improve our platform. We do not sell your personal data to third parties.
4. Payment Information. Payments are processed securely by our payment provider. ServiceDoor does not store your full card details on our own servers.
5. Service Providers. We share information only with trusted providers who help us operate the platform β such as payment processors, hotel inventory partners, and email services β and only to the extent needed to deliver our service.
6. Your Choices. You may access, update, or request deletion of your personal information at any time by contacting support@servicedoor.co. You can opt out of marketing emails at any time.
7. Data Security. We use industry-standard measures to protect your information, though no method of transmission over the internet is fully secure.
8. Changes. We may update this policy from time to time. Material changes will be communicated through the platform or by email.
9. Contact. Questions about your privacy? Email us at support@servicedoor.co.
1. Agreement. By using ServiceDoor, operated by Delaney Holdings LLC, you agree to these terms. Please read them carefully.
2. Membership. ServiceDoor offers free and paid membership tiers. Paid memberships renew automatically until cancelled. You may cancel at any time, and cancellation takes effect at the end of your current billing period.
3. Bookings. ServiceDoor acts as an intermediary between members and hotel inventory partners. Each booking is subject to the specific rate rules and cancellation policy of the hotel, which are shown before you confirm.
4. Cancellations & Refunds. Cancellation terms vary by rate and are clearly displayed before booking. Refunds, where applicable, are processed according to the hotel's policy for that reservation.
5. Member Rewards. Cashback, referral earnings, and other rewards are available to eligible tiers and are issued as ServiceDoor credit toward future bookings. Rewards have no cash value and are subject to program rules.
6. Acceptable Use. You agree to use ServiceDoor lawfully and not to misuse the platform, attempt to access it improperly, or abuse referral or rewards programs.
7. Pricing. Membership pricing and rates are subject to change. Founding member pricing, where offered, will be honored according to its specific terms.
8. Limitation of Liability. ServiceDoor provides the platform "as is." To the extent permitted by law, Delaney Holdings LLC is not liable for issues arising from the underlying hotel stay, which is the responsibility of the hotel.
9. Changes to Terms. We may update these terms from time to time. Continued use after changes constitutes acceptance.
10. Contact. Questions? Email support@servicedoor.co.